Question 1

Which suite options are currently available?

Accepted Answer

Standard Suite ($65/night), Deluxe Suite ($85/night), Luxury Suite ($120/night)

Question 2

How do I choose the right suite?

Accepted Answer

Each suite card in booking uses the live admin description for that stay option. Current choices: Standard Suite, Deluxe Suite, Luxury Suite.

Question 3

Are add-ons available during booking?

Accepted Answer

Yes. Current add-ons include Premium Treats Package, Extra Playtime Session, Basic Obedience Training (By Request). They are selectable during checkout and reflected in your quote before payment.

Question 4

How far in advance can I book?

Accepted Answer

Bookings open 365 days in advance, with a minimum lead time of 0 days.

Question 5

Is there a minimum or maximum stay length?

Accepted Answer

Yes. The current booking rules require at least 1 night and allow up to 365 nights per reservation.

Question 6

How accurate is the availability shown online?

Accepted Answer

The site checks live booking availability in real time using the same suite capacity configuration managed in the admin dashboard.

Question 7

What are your hours of operation?

Accepted Answer

Current posted hours are Monday 06:00-20:00, Tuesday 06:00-20:00, Wednesday 06:00-20:00, Thursday 06:00-20:00, Friday 06:00-20:00, Saturday 08:00-18:00, and Sunday 08:00-18:00.

Question 8

What areas do you serve?

Accepted Answer

We currently serve Syracuse, Liverpool, Cicero, Baldwinsville, Fayetteville, Manlius, Clay, North Syracuse.

Question 9

Do you offer tours before booking?

Accepted Answer

Yes. Use the contact page to request a tour or ask questions before reserving a stay.

Question 10

What vaccinations are required?

Accepted Answer

Required vaccines are Rabies, DHPP, Bordetella. Expired vaccines must be updated before a booking can be confirmed.

Question 11

Can you handle medications or special routines?

Accepted Answer

Yes. Provide clear instructions during booking so care routines can be reviewed before the stay.

Question 12

Do you accept senior dogs or dogs with special needs?

Accepted Answer

Yes, as long as the requested care can be safely supported. Share details before booking so the stay can be planned appropriately.

Question 13

When is payment due?

Accepted Answer

Your total is shown before confirmation during booking, including nightly rate, tax, and any selected add-ons.

Question 14

What's your cancellation policy?

Accepted Answer

Full refunds are available up to 48 hours before check-in. Within 24 hours, 50% is refundable. No-shows receive 0% back.

Question 15

Are there multi-pet discounts?

Accepted Answer

Yes. Two pets receive 15% and three or more pets receive 20% per additional pet per night when eligible.

Question 16

How do I know there are no hidden fees?

Accepted Answer

Premium but fair pricing includes clear subtotal, applicable tax, selected care items, and total shown before confirmation. No hidden fees, no surprise add-ons, or other undisclosed charges are introduced at checkout.

Got Questions? We've Got Wags!

Need More Help?

Contact Us

Call Us

Schedule a Tour

Ready to Reserve a Stay?