Privacy Policy

Introduction

Zaine's Stay & Play ("we," "us," or "our") provides private dog boarding services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our services.

Information We Collect

Personal Information

When you create an account, book services, or contact us, we may collect:

• Name, email address, phone number
• Home address and emergency contact information
• Payment information (processed securely through Stripe)
• Account credentials (username, password - encrypted)

Pet Information

• Pet name, breed, age, weight, and gender
• Vaccination records and health history
• Behavioral information and special needs
• Veterinarian contact information
• Photos and videos of your pet (taken during stay)

Automatically Collected Information

• IP address, browser type, operating system
• Pages visited, time spent on pages, clickstream data
• Cookies and similar tracking technologies
• Device information and unique identifiers

How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing private boarding reservations and approved add-ons
• Processing payments and maintaining financial records
• Sending booking confirmations, reminders, and updates about your pet
• Communicating important information about schedule changes or emergencies
• Improving our services based on user feedback and usage patterns
• Marketing communications (with your consent - you can opt-out anytime)
• Ensuring safety and security of our facility and guests
• Complying with legal obligations and protecting our legal rights

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors (Stripe) - for secure payment processing
• Email service providers (Resend) - for transactional emails
• Cloud storage providers - for secure data storage
• Analytics providers - to understand website usage

Emergency Situations

We may share pet health information with veterinarians in case of medical emergencies.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Zaine's Stay & Play, our users, or others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Stripe payment processing for card details
• Restricted access to personal information (need-to-know basis)
• Booking, health, and message data used only for care, operations, safety, and customer communication

Payment details are processed by Stripe; Zaine's Stay & Play does not store card numbers on our servers. We use access controls and secure transmission for booking, account, pet health, and message data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at privacy@zainesstayandplay.com or call (315) 657-1332.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences (e.g., language)
• Advertising Cookies: Deliver relevant ads (with your consent)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.